Privacy Policy
At Aurora Studios, located at 42 Nebula Lane, Suite 200, Seattle, WA 98101, and reachable by phone at (206) 555-FILM and by email at [email protected], we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website aurorastudios.com or use our services. This policy is effective as of January 1, 2025.
Information We Collect
We collect several types of information from and about users of our website and services, including:
- Personal Information: This includes information that can identify you, such as your name, email address, phone number, postal address, and any other information you provide when you contact us through our website forms, email, or phone.
- Usage Data: We collect information about how you use our website, including the pages you visit, the links you click, the time spent on each page, and the referring website.
- Device Information: We may collect information about the device you use to access our website, including the device type, operating system, browser type, IP address, and unique device identifiers.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our website. Cookies are small data files stored on your device that help us improve your experience and personalize content. You can manage your cookie preferences through your browser settings. Please refer to our Cookies Policy for more details.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide the film and video production services you request, respond to your inquiries, and improve the functionality and performance of our website.
- Communication: We may use your information to send you updates, newsletters, marketing communications, and other information that may be of interest to you. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails.
- Personalization: We use your information to personalize your experience on our website and to deliver content and offers that are relevant to your interests.
- Analytics: We use your information to analyze trends, track usage patterns, and gather demographic information for internal purposes to improve our website and services.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, including responding to subpoenas or court orders.
- Security: We use your information to protect the security and integrity of our website and services, including detecting and preventing fraud and unauthorized access.
Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
Despite our best efforts, no security system is impenetrable. Therefore, we cannot guarantee the absolute security of your information. In the event of a data breach, we will notify you as required by applicable law.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact our Data Protection Officer, Alistair McGregor, at [email protected] or by mail at the address listed above. We will respond to your request within the timeframes required by applicable law.
Sharing Your Personal Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as website hosting, data analytics, email marketing, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may also share aggregated and anonymized information that does not identify you personally with third parties for research, marketing, or other purposes.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes to this policy will be communicated to users directly via email if possible.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). You can learn more about these rights in our dedicated
California Privacy Rights Notice
. This notice provides detailed information about the categories of personal information we collect, the purposes for which we use the information, and your rights to access, delete, and opt-out of the sale of your personal information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
We are committed to resolving any disputes you may have regarding our privacy practices in a timely and effective manner.